To start a return, email us at support@burlydudeco.com.
Customers are responsible for return shipping costs unless the product arrived damaged or defective.
Shipping costs are non-refundable.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds
Once your return is received and inspected, we’ll email you to confirm approval or rejection.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
If you haven’t received your refund after 10 business days, contact your bank or credit card company — it can take time before the refund appears on your account.
If you’ve done this and still haven’t received your refund, email us at support@burlydudeco.com.
Exchanges
We replace defective or damaged items free of charge.
If you need to exchange an item for the same product, email support@burlydudeco.com with photos and your order number before sending anything back.
Shipping returns
To start a return, email us at support@burlydudeco.com.
Customers are responsible for return shipping costs unless the product arrived damaged or defective.
Shipping costs are non-refundable.
Need help?
We’re here to make things right.
If you have any questions about refunds or returns, reach out to us at support@burlydudeco.com — our team will walk you through it.